The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. So, long story short, is it possible to get a new physical line (cable from the pole)? If you need help for other reasons, use the links below. You can, but we’re a wholesaler and we were set up to work for communications providers – the companies that you buy your home or business phones or broadband from. Find out more; Customer Test Services. Sources told the paper that a sale of a chunk in Openreach, which is legally separate but fully owned by BT, could value the unit at about £20bn – twice BT's valuation of £10bn after shares dipped under 100p yesterday. We aim to provide a response within two working days. This would be three years in the making for myself, so it couldn’t have come soon enough! In order to protect and avoid damage to our network find out if our network crosses your site before you start digging and let us know about your plans to start digging as soon as you can. I am assuming you have the latest master socket, or is it an earlier one, with the broadband connection at the top, and the phone connection underneath? Openreach are the company responsible for infrastructure in the UK and may be able to help if providers consistently say they can't provide a phone line to a property. My phone line comes into a junction box in the roof-space from which the wires run in a "star" or spur configuration, the "master" socket is on one leg of the spur system and is identified by having a ring capacitor and a surge arrestor fitted. One of the reasons we want to get the phone line down is to cut down a tree. Back in late March Openreach took the difficult decision ( here ) to limit many of their new broadband and phone provisions (installs), repair jobs and engineer appointments on a “ national basis. 15. There are three ways we connect you to our broadband network, Fibre for your home: Get faster broadband straight to your door | Openreach, Over three million more homes and businesses to get Full Fibre broadband, Rural communities joining the race for better broadband. Check with a communications provider if you can upgrade to FTTC / FTTP. This modem comes with a back-up battery Pack (BBU) in a white box, which enables your phone to continue to work after a power cut. 2. There are five different types of Openreach modem. Internet Broadband Providers (ISPs) use the phone line to deliver their broadband service to your property. This way you can disconnect all extensions by removing faceplate and test your line … I came across your really useful site and wasn’t aware of the NTE5c so will ask if one can be fitted, based on comments about improved speed. Many thanks in advance, Dan. Makes sense to me anyway! Source: BT Openreach. Find out how to get your development connected. Internal extensions should be wired to faceplate not main openreach connections. If you already know what kind of socket you have, check our telephone socket identification guide page to see if it is compatible. My phone line comes out of a chamber at the foot of a pole on the other side of the road and hence up the divide (hedge) between my neighbours drive and mine via a couple more poles (long 100 metre plus drives) then overhead across my garden so I have presumed they would run the fibre cable along the same route. Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). Find out how to get your development connected. When you place your order we’ll need the phone number or postcode of the property where you want the new line. ... Main BT line in-6 wires. Be unstoppable on everything from phones, Read the blog on Full Fibre for an extra 3.2m homes and businesses. Why can’t you contact Openreach directly? More commonly, engineers will need to reconnect an existing line because it has been seriously damaged at some point. I had a call saying I will be contacted on 15 th January and again nothing! This is our most reliable, fastest broadband with a pure fibre optic cable straight  into your hom or business. So, i presume its been cut off. I've a few questions. Make sure you power up your Openreach modem the day before we’re due to switch you on. Phone or broadband problems? You can find out about our latest technology, FTTP, where we're cutting out the cabinet to deliver lightspeed broadband direct to your door. ‎10 Oct 2020 09:01 PM Last Thursday 1st October a whole swarm of BT Openreach vans, pickups and trucks arrived in my street to repair somebody else’s problem. If you're happy with the use of cookies by Openreach and selected partners, click OK. Get faster broadband with fibre straight to your home. Types of Openreach modem. Huawei 1-port modem. You're constructing a new property or housing development, or you're an architect working on someone's behalf, and want to understand more or make contact in relation to connecting them to our network. Why are some households exchange-only? I want to get one of the 76Mb fibre products when my contract is up, which according to BT, I can get close to max speed, but I worry about the quality of this line after it was damaged. If Openreach came to check your line they wouldprobably charge for the call-out, as equipment has been tee-d into “their” side of the line. 2. BT phone lines are available with our home broadband and TV packages, as well as our landline plans. Use our online guides or contact us for help. BT Openreach prepares to declare UK MBORCed* as all new phone line installations halted over coronavirus READ MORE. With Full Fibre installation we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. But I don't understand how all the phone line points in the house (2 in the living room and 1 in the master bedroom) are suppose to be connected to this phone line cable from the Open Reach modem ? Watch our video about different connection types, Get better performance, impressive speeds. As above really. This line is required and part of the broadband packages even if you don’t connect and use a phone on the line. 4G or 5G, satellite , and wireless broadband is available if you don’t want or can’t get a physical connection. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. Then you must ensure that you connect any extension wiring, to the block which is situated behind the front cover, as that is the filtered output. Why does Openreach exist? My phone line, from the point it comes out of the ground, goes first to a small grey box outside, then runs along an outside wall before coming into the house to a small white box, then on another few metres to the master socket. Blue+W & White+B connect to the main screw down plates (not very clean connection btw but ok). Basic broadband access uses a copper phone line connected to the exchange. We’re widening out our build programme to include 250,000 homes and businesses in more than 200 rural locations. We use cookies to do things like offer live chat support and show you content we think you'll be interested in. To install the extensions cables, again used clean un-stripped wires in the 2 and 5 connectors as shown, making sure the cables pass through both holes and go right to the back of the cam-lock IDC connector. Connecting to main A and B is star wired and is more likely to cause line interference resulting in broadband problems. At present if an ISP feels that the Dynamic Line Management (DLM) profile for a UK Fibre-to-the-Cabinet (FTTC / VDSL2) based broadband line needs a reset then it usually requires an Openreach engineer visit, but progress is being made on a new remote reset solution. If you need help for other reasons, use the links below. Openreach modem (ONT) explained: Ports and models available If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. Then you need to contact whichever provider you choose, and place an order for a phone line. When you place your order we’ll need the phone number or postcode of the property where you want the new line. poles, cabinets) that lie on the edge of a property or beyond. Before June 2015 a large proportion of ISPs were using this process - but some BT resel… I had the same setup in the previous property I used to rent. How is it cabled from the exchange to my property e.t.c As much or little info you can give would be most welcome. A second telephone line with a different phone number would terminate on solid Black and solid Green. My family have lived here for 50 years and this has never happened before. Several Openreach services, including Wholesale Line Rental (WLR) and ISDN), rely on PSTN and therefore it wants to gain the views of its 600-strong customer base. The telephone line from the telegraph pole to the house is attached to the barge board at the front of the house. We've just moved to a new house which has phone sockets in most rooms. Re: Moving Phone Line Entry Point Thanks for the help. Engineers from Openreach managed to cut our telephone line while they were working on our road. More commonly, engineers will need to reconnect an existing line because it has been seriously damaged at some point. The phone stopped working, and our broadband was … Can anyone explain how exactly this is done. This is known as "Notice of Transfer" (NoT) or "gaining provider led" switching. Find out what to do and who to contact if you need to move parts of the Openreach network (e.g. Lift up the blue coloured connection cover. Below we explain the different ways we connect you. Telephone Extension Sockets have 6 connections labelled 1 to 6. Although the form doesn't seem to work and there is no telephone number to contact so I'm stuck in a loop of not being able to contact anyone to help me. If the Openreach engineer is already visiting the premises to carry out other work, or shifting a second or subsequent NTE or rearranging the line from the Distribution Point, customers will be charged using the "Additional Line Shifted price" for each line shifted. FTTP, G.fast, Phone Lines etc.). If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to … © British Telecommunications plc 2016. With FTTH the phone line is handled by a VOIP service – so it comes down the Fibre line. To do this they may need access to your property. Once the phone line is working, the Openreach database will be updated, and you can then order broadband. I'm on PAYG mobile and don't use it much because of no signal, I spend about £2 per month on calls and text, I suspect he's got a mobile contract that is costing way in excess of £15 per month in addition to ta PSTN line. These should not be used as conductors. BT Openreach own the copper wire telephone network which … Until you place an order for a phone line, it will not be possible to tell what broadband options are available. Get faster internet speeds to your business with a fibre connection. In home wiring connection 1. They work independently from BT Retail just like Plusnet do, which this web site is for. Mickley residents urged to pool Government-backed vouchers to secure ultrafast broadband. And if I don't have a PSTN phone line then I'd have to pay more for the phone line over fibre. It’s our mission to provide the best possible network and the reliable broadband people need at work and at home. As I have no NTE5 I can't use a filtered faceplate without a re-wire, so a bit of innovation is called for. Find out more about your BT … I will need the telephone wire to be detached from the barge board while the barge boards are replaced. We use this information to find out if there is an existing BT line we can activate, or whether you will need a new line. Fibre; ... Openreach plans to connect four and a half million homes to the fibre broadband network by the end of March 2021. But I now see there is a G. Fast version which i BT phone lines are available with our home broadband and TV packages, as well as our landline plans. Openreach have broken my phone line and internet access. The engineer will install on your wall. Phone and broadband problems ... connect my community. My virgin media contract is up in a few months and I intend to move to a openreach based service as I am not happy with the Virgin media speeds. Check you're good to go There are a variety of reasons why a property is on an EOL. I am at my wits end! (minimum 20m supply) This charge includes on site termination and jointing work by Openreach to connect and terminate the cable. This isolates the "Extension Sockets" socket from the incoming copper phone line. They will raise the issue with us on your behalf. I recently had a fault with my phone line, and while the phone is now working, a line test still shows a HR near my premises, which explains why my fttc hasn’t gone back to full speed. Fibre to the Cabinet increases basic broadband speeds by connecting powerful fibre optic cable to the cabinet, then copper wires to your home or business. The reason why Openreach exists is … To contact us about connections for New Build Homes visit: www.openreach.co.uk/newhomes. If you already know what kind of socket you have, check our telephone socket identification guide page to see if it is compatible. 'BT openreach avalibility for new phone line' Its not BT Openreach, its just Openreach. OR due tomorrow. How is it cabled from the exchange to my property e.t.c As much or little info you can give would be most welcome. Find out how Openreach is building fibre across the UK and see if you can get connected. The phone connection is in one corner of the house in one of the bedrooms, so not in the best place. Here is a recording that I made using my iPhone and a BT “quiet line test” (option 2 on 17070) to give you an example of what we’re dealing with. There are two physical types of phone line Openreach(part of BT) and Virgin talktalk and all the others use a Openreach physical line IF the physical box there is a cable one, then only virgin media can turn it back on again and use it , it is the wrong technology for any of the others. Terminal 3 is reserved for the Bell Circuit to link extension sockets to the Master Socket. Copper cable supplied for the customer to lay to agreed entry and termination points (per metre). This guide will help you identify if your master socket is compatible with a BT Wholesale I-Plate or BT Broadband Accelerator. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). connection point and the network test socket Remove the front cover by pressing the clips on either side of the front cover and gently pull the plate forward. As there is no existing master socket, Openreach will fit a new one. That will only let the phone part of your connection through, and not any broadband signal. If the order is for less than 40 metres then a visit charge will apply - Please See Visit Charges for details. An exchange-only household has a phone line that connects directly to the local telephone exchange rather than via one of BT's green street cabinets. Our aim in this blog… The route to getting Fibre Broadband. Basic broadband access uses a copper phone line connected to the exchange. Arthur Young. New Phone line installation info - BT Openreach Hi I am getting a new phone line installed soon by BT Openreach. Hi, I have had VirginMedia for the last few years and previously had Sky phone and broadband (ADSL - 6Mb) through a openreach/BT line. According to the national Infrastructure Commission, Full Fibre has five times fewer faults than copper connections. If the Openreach engineer is already visiting the premises to carry out other work, or shifting a second or subsequent NTE or rearranging the line from the Distribution Point, customers will be charged using the "Additional Line Shifted price" for each line shifted. Since June 2015 switching between any of the 200 or so providers who use Openreach's copper cable network, LLU or not, has become far simpler. Openreach’s engineers are today beginning a “phased return” to conducting work in-home, such as repairs and provisions (installations) of new ISP products (e.g. An active phone line is required for all broadband services on the Openreach network. The ONT enables you to get our fibre broadband and phone services and connects to your BT Smart Hub. A large proportion of our new Full Fibre network is already in rural areas and we want to go much further. 2020 ... MP visits Cullompton to learn about Openreach initiative to extend rural next-generation network build. If they do we’ll contact you to arrange a suitable time. Find out how Openreach is building the future of broadband by growing the fibre network. So I guess either Openreach will fit one when they install FTTP, or any future VOIP service provider will need to fit one. Connecting you to your fibre broadband network | Openreach BT external overhead cable contains 3 red, or 3 yellow wires. If you're at home or work and have a problem with your phone or broadband  or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). December. Openreach engineers build and maintain the UK's communication network, and have done for many years. The Mk4 VDSL filter front cover fits on to the NTE5C back plate and provides a built in micro filter with separate telephone and data sockets. Just moved to a new house, and have an existing line fitted. FTTP (Fibre to the Premises) Also known as Ultrafast Full Fibre broadband. Welcome to the Openreach webpage for raising queries about connecting new homes and developments to our network. Openreach plans to connect four and a half million homes to the fibre broadband network by the end of March 2021. Can anyone explain how exactly this is done. On 15/02/16 BT openreach engineer had walked down my drive, without my permission worked on the phone line by the front door step and attached 14 feet of black wire nailed across the front of my house into my new neighbours property next door to provide them with a phone line. FTTC (Fibre to the Cabinet) If you've got a fibre package from your Communications Provider today, it's likely you're connected via FTTC. I have contacted them again and again to be told I will hear back on certain dates and nothing! The BT OpenReach modem has a phone line cable which would usually be connected to the phone. This charge includes any stores requirements. Many thanks in advance, Dan. Connect the other end to the red WAN port on the back of your BT Hub. As you are with Virgin Media, regardless of them wholesaling your services from Openreach for you there is zero point in you posting on here. You will see 3 holes used to separate and connect the coloured wires for the home wiring extension cable. Provided through existing Openreach copper phone lines, ADSL has always been widely available yet is significantly slower than fibre broadband. 01/09/2005 If you are a Communications Provider who wants to use Openreach's portfolio of products, our Customer Establishment Team will help you through the customer establishment process. We use this information to find out if there is an existing BT line we can activate, or whether you will need a new line. Check with a communications provider if you can upgrade to FTTC / FTTP. They failed to do this too. 2 and 5 give you dial tone and allow you to make and receive calls. If you already know what kind of socket you have, check our telephone socket identification guide page to if... Any broadband signal has announced they are closing the copper wire telephone across. Go Openreach have broken my phone line Entry point Thanks for the phone line installed soon by Openreach... 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Provider led '' switching choose from to get our fibre checker to see if you have, check our line. Are any major issues with service in your area by following the links below same job switch you on BT!... Openreach plans to connect four and a half million homes to the master socket is compatible with BT. Broadband Providers ( ISPs ) use the links below the help to see if it is compatible hom business...