Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. They will now be able to apply for a cash refund through an online form. Or, if you’d like to chat it through, you’ll be able to do so with one of our Travel Advisors by calling us – we’ve set up many of our Travel Advisors to work remotely. If you booked online or on the TUI or First Choice App, you can call between 9am and 7pm from Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday. Web customers will receive their refund back on their original payment method, while retail customers will be contacted to process the refund. My refund credit note arrived on the 11th May 2020. Once you have received a refund credit code, you can apply for a cash refund online. If you booked online, or on the TUI App, please call 1850 946 164. • If you’re unable to accept a refund credit and you have received your refund credit code, please use our refund request form to apply for a cash refund. The refund form says for retail customers they will be in touch once a request has been submitted, i assume for bank details to send it back to. On the 21st of May my wife received email from TUI with links to new online form to obtain refund of cancelled holiday of 13/05/20 (She received her credit voucher from them a couple of weeks ago) The form asks for booking ref, travel date, lead passenger name, then she cannot proceed any further because the site does not … Please note we are only able to process refund requests via this online form because of the demand on our Customer Contact Centre. In order to do so, you fill out a refund request form online after having received your refund … For more details relating to refunds for pre-purchased experiences visit here . I booked a holiday for the 10th May 2020 with Tui which was cancelled due to the current situation. You can access TUI’s refund request form HERE. You can use your refund credit on the TUI website. Opening hours for 1850 946 164 are as follows: My husband and I decided it was best to ask for a cash refund, times are hard at the moment. ... TUI new form for refund - Page 2. By completing the form below, you will miss out on the offer of 125% Future Cruise Credit and will instead receive a 100% refund. TUI introduced a new self-service online application for refunds after admitting it had kept customers waiting too long and says that once a refund is requested, it will now be paid within four weeks. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. 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